So there I was, standing in line at the Wal-Mart courtesy desk with a return item in my hand. I had my excuse all polished up and ready to go, but I was getting a little nervous that they might interrogate me about why I was bringing the item back. I rehearsed my lines in my head to make sure that I didn’t mess up. Then it was my turn. I approached the desk, and just as I started to give my speech the clerk interrupted me and asked quite bluntly, “Would you like a return or an exchange?” That caught me a little off guard. I just wasn’t prepared for them to be that nice. And after all that time I put into preparing my speech, they just had to go and accept the return just like that. Who would have known that I didn’t need an excuse? You just can’t be prepared for something like that.

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